- ABD, Bayan, 41+
- Acemi Göçebe
- 1 Değerlendirme
Really like this hostel! Comfortable beds and pillows and a stand- up fan to keep air moving in the room. Facilities were about expected. So I at the front desk was warm, attentive, and helpful. Very charming atmosphere and pretty details. The breakfast was surprisingly good; not large but tasty and filling, with mango, banana, yogurt, eggs, toast, and sausage. The road to get here is horribly pitted and the ride is rough. This hostel is close to the airport.
- Filipinler, Bayan, 31-40
- Acemi Göçebe
- 1 Değerlendirme
We came from the safari, arrived in the property after getting lost ( the road is not paved and the area is difficult to find). We only had less than 2 hours left before we have to leave for the airport and just wanted to get a hot shower and some rest before our long flight home. When we arrived, the shower was not working! We asked for a discount since we practically cannot use the room and they gave 2 dollars -so we paid 38 dollars for nothing. I will never recommend this place to anyone.
Dear Guest Greetings Thank you for choosing Nairobi Transit Lounge as your preferred choice of stay. As a much valued guest, we appreciate that you shared your experience with us; your feedback was very insightful, helping us to carefully consider each sentiment. We sincerely apologize that you could not find us quickly, we have included our address in every email communication and you can easily find us on google maps by searching Nairobi Transit Lounge. We always recommend to use our taxi service incase your driver is new to the area, nevertheless a quick search and directions have been posted on the booking page. We also sincerely apologize that this limited the time to rest. We also noted that your shower did not work, we noted the room and has since been restored, we will discuss further with the staff on how the same was handled, we sincerely apologize its not within our service standards. We hope you can give us another chance we will surely make it up yo you. We will do our very best to continue to meet your expectations and more. We look forward to seeing you again. Nelson K
- Ingiltere, Bayan, 18-24
- Coşkun Gezgin
- 11 Değerlendirmeler
This place really lacks character. I was the only guest. On the plus side the staff were nice and so was my room. The taxi driver took 30 mins to find the place so I may aswell have stayed in Central Nairobi. It is not signposted. The next day, having been told my taxi would be in 15 mins.. I sat there for 2.5 hours still waiting. For a transit lounge I would expect them to have a better set up to prevent people missing flights. Not the worst place I've stayed but wouldn't go back.
Greetings Thank you for choosing Nairobi Transit Lounge as your preferred choice of stay. As a much valued guest, we appreciate that you shared your experience with us; your feedback was very insightful, helping us to carefully consider each sentiment. We now have new managers in the team and we are really keen to review such sentiments and sincerely empathize and apologize for the stay experience. We have since changed the location to a nearer more lit and also secure and private in the same neighborhood we have a larger taxi contact base and also about 3 minutes drive from where many taxis are stationed. We also ensure that we pre-book for transfers for pick up and early drop offs. We also now have a taxi agent at the airport to help with any last minute confirmations arriving into JKIA. We are glad to note that the staff were helpful,We are keenly looking and analyzing each past review more carefully so as to use our guest reviews to ensure that each guest stay with us is a pleasant experience. We certainly feel that this will have a vital role in our growth and the success this year and over the coming years. We will do our very best to continue to meet your expectations and more. We look forward to seeing you again. Nelson K
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